Terms and Conditions
All opening orders require a fifty (50%) percent down and fifty (50%) upon delivery. Payment can be charged to your Visa, MasterCard, American Express, or Discover; prepayment by cashier’s check or money order; or remittance of COD cash, cashier’s check or money order. Terms may be available upon satisfactory credit check results. Payment for international orders can be by bank draft or letter of credit. Each order will be reviewed on an individual basis by Sarati International’s accounting department.
All custom original orders take four to eight weeks on average, and reorders (if packaging is in-house) average around two weeks. An estimated shipping date will be given at the time your special order is placed. FOB: Los Fresnos, Texas.
Changing your order
Orders can be changed right up to manufacturing time. However, packaging purchase orders are placed at the time of your order. If there is a change in packaging, charges will be incurred. Please be sure your order is correct to avoid later inconvenience.
Shipping and handling costs will be determined at the time of shipment. All shipments are FOB from Los Fresnos, Texas. Shipping instructions must be clearly denoted on your purchase orders. COD shipments are subject to COD fees, if any, charged by the carrier.
We make every effort to have the product filled at the time of your order. On rare occasions, we do experience backorders from ingredient or packaging suppliers, which may affect you. We will automatically backorder products that will be shipped in two weeks or less. For longer backorders, we will notify you immediately to give you the option of backordering the item or canceling and reordering at a later time.
There is a $30 fee for any returned check. If more than three checks are returned within a twelve-month period, subsequent orders will be payable only by prepaid cashier’s check or money.
Refusal of shipment
If an order is refused for any reason, shipping fees and a 25% restocking fee will be applied to your account. If you request the shipment to be sent again, an additional shipping fee will be charged. Further shipments will be held until your account balance is paid. If three shipments are refused within a three-month period, your Sarati International account will be closed. Please be sure to make timely arrangement for receipt of shipments.
All returns must be made within 30 days from receipt of shipment and must receive an authorization number from our accounting department. Returned products must be unused and unlabeled in their original, saleable condition.