The Process of working with Sarati for Custom formulation inquiries
Step 1: client makes initial contact
Following initial contact Sarati’s rep calls back
The client provides the rep with a synopsis of the program and they determine if the project is a good fit.
A good fit on a manufacturer usually boils down to several things:
1. Is it something that they do and specialize in?
2. Are the minimums a fit for the customer is the starting batch size to small or too big
3. are the company’s philosophy’s in synch? Does the companies philosophy
Step 2: If both parties agree the next step is to sign an NDA (non-disclosure agreement.) Once executed, for a custom manufacturing piece, then the client will send over their ingredient list.
Here are the next steps:
- Ingredient list is reviewed with the chemist who then highlight which ingredients we don’t carry and they explain the equipment used to making the product
- The sales rep communicates with the client the results of the meeting if there are several things that the manufacturer doesn’t carry but are a must for the client there are solutions. Either you can bring in the raw material exclusively for the client and charge them the price of it. The client can provide the raw material as long as it has a COA and MSDS sheet
- Next step assuming moving forward is that the customer a R&D contract and pays the $150.00 lab fee.
- Clients provide the formula with plus/minus a sample of the product for the chemist to match. The chemist will not ship a product until it’s close
- If there is a need to order outside raw materials, the chemist will let your rep know so the customer will know how long the process will take
- Chemist sends samples plus ingredient list for feedback from the customer
- Customer tries, offer’s feedback. If close then the customer’s works with his or her rep to line up packaging, labels and boxes if necessary.
- Once we have an agreed upon formula and the client is ready to go then they issue a po.
This entire process often takes 3-6 months. It can go sooner and things that help the process go quickly are as following”
- Have complete formulations that includes all ingredients and processes ( heating, mixing, cooling etc)
- Provide a list of vendor sources. It’s not always wise to switch vendors unless it’s moving from a wholesale to the direct manufacturer. Sometimes’ it’s necessary and in that case always confirm MSDS sheets
- Review samples in a timely manner and offer detailed feedback to the rep